Frequently Asked Questions

Welcome to Yegcustom! Explore our list of frequently asked questions to easily navigate our website and make confident choices. If you don’t find the answer you’re looking for, don’t hesitate to contact us at support@yegcustom.com

1. How do I place an order?

Placing an order is easy! Browse our website, select the items you wish to purchase, add them to your cart, and proceed to checkout. Complete the process by entering your shipping information and payment details

2. What payment methods do you accept?

We currently accept payments via PayPal and Credit Cards. Additional payment methods will be introduced in the future. For more details, please click here.

3. What is your shipping policy?

We provide flat-rate shipping for £3.95 on all orders. Orders are usually processed within 2-3 business days and shipped within 5-9 business days (excluding processing time).

4. Do you ship internationally?

Yes, we primarily ship within the United Kingdom, but we also deliver to the USA, Australia, Canada, New Zealand, and several European countries.

5. How can I track my order?

After your order has been shipped, we’ll send you an email with tracking details. Use this information to check the status and location of your package.

6. What is your return policy?

We accept returns within 30 days of purchase. For full details, please visit our Returns & Refunds Policy page.

7. Can I cancel or modify my order after placing it?

Yes, you can cancel your order within 24 hours of placing it. To request a cancellation, please contact us at support@yegcustom.com.

8. Are your items customizable or made to order?

Yes, some of our items can be customized or made to order. Please check the product descriptions for details or contact us with your specific requests.

9. How can I contact customer support?

You can contact our customer support team by emailing support@yegcustom.com. We aim to respond within 1 business day.

10. Do you offer wholesale pricing or collaborations?

We welcome collaborations and wholesale opportunities. For more information, please contact us at support@yegcustom.com.

11. How can I stay updated on new products and promotions?

Subscribe to our newsletter to get the latest updates on new products, promotions, and exclusive offers. You can sign up directly on our website.

We hope these FAQs have answered your questions. If you need further assistance, feel free to contact us. We appreciate your support!