Shipping & Delivery

Thank you for choosing YegCustom. This Shipping Policy provides important details about the shipping of your orders. Please review the information below to understand our shipping procedures. By making a purchase on our website, you confirm that you have read, understood, and agreed to the terms outlined in this policy. If you disagree with any part of this policy, we kindly ask that you refrain from making a purchase on our website.

Available Shipping Countries

We primarily ship within the United Kingdom, but we also offer shipping to the USA, Australia, Canada, New Zealand, and several European countries.

Order Processing

Orders are typically processed within 2-3 business days after receiving your order confirmation email. During peak seasons or special promotions, processing times may be longer. If there are any delays, we will notify you via email.

Shipping Rates

All orders are shipped at a flat rate of £3.95.

Shipping Time

Orders are usually shipped within 5-9 business days (excluding processing time). Once your order has been shipped, you will receive a shipping confirmation email with tracking details.

Tracking Information

After your order is shipped, you will receive an email with tracking details. Use this information to monitor the status and location of your package.

Delays and Issues

Although we aim for timely delivery, we cannot guarantee specific delivery dates. Delays may happen due to unforeseen circumstances, such as customs processing, weather conditions, or other factors beyond our control.

If you encounter any issues with your shipment, please contact us at support@yegcustom.com, and we will help resolve the matter.

Returns and Exchanges

For details on our returns and exchanges policy, please visit our Returns & Refunds Policy page.

Contact us

If you have any questions about our shipping policy, please contact us at:

  • Address: No.96 Thuy Phuong Street, Dong Ngac Ward, Bac Tu Liem District, Hanoi City, Vietnam, 100000
  • Phone: +84 984569713
  • Working Hours: Monday – Saturday: 9 a.m. – 6 p.m
  • Email: support@yegcustom.com